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Last summer, Conergy updated its PowerPlus modules with improved warranties. Effective, February 1, Conergy has again refreshed its PowerPlus modules, christening it PremiumPlus. The company has promised “these represent not an empty but a fair promise made to the customer”.
The product warranty is being extended by a further 2 years to 12 years, with a guarantee valid for 25 years; pledges the provision of a replacement module of the same type within the product warranty period and allows the warranty rights to be transferred to a third party. It is also valid, not only in Germany, but also in numerous other Conergy markets in Europe and Asia.
“Our aim is to supply our customers with a package that is totally worry-free,” says Martin Bambach, Conergy project manager for the PremiumPlus warranty. “The outstanding quality and workmanship of our modules mean that the customer is on to a sure thing. With an average complaint rate of only 0.0045%, our PowerPlus modules are definitely amongst the highest quality products on the market. In conjunction with the currently best warranty terms, the customer’s interests are actually safeguarded in two ways. At present, this is absolutely unique.”
Within 30 days of commissioning, the client will need to register their details with Conergy – to ensure “speedy, uncomplicated and smooth processing of claims”. This provides the company with information on who an installation has been constructed by, its location and the types of modules installed. To make a warranty claim, the owner will have to contact Conergy with their registration number, for which Conergy states it will meet the costs involved in inspection and replacement (up to a certain amount) for modules, transport, dismantling and reinstallation.
Bambach likens it to vehicle warranties: “When the owner of a sports car puts in a warranty claim, he doesn’t want to be fobbed off with a small hatchback as a replacement with the comment that it will do exactly the same job. It’s the same with solar plants.”
The guarantee is valid for 25 years and Conergy promises the plant operator that the actual performance of the solar modules will not diminish by more than 3.5% during the first year of operation. From the second to the end of the twenty-fifth year of operation, Conergy guarantees that the drop in performance will not exceed 0.6% per year, which means that the solar modules will still be working at 82% of the nominal output at least by the end of the twenty-fifth year. In future, the monocrystalline PowerPlus modules will be available in four output classes up to 260W; in the case of the polycrystalline Premium modules there will be four output classes up to 250W.
