Linde North America has combined its electronics and specialty gases customer services operations in a new facility located in Stewartsville, New Jersey. The consolidation is part of the integration of Spectra Gases, which Linde purchased in 2006.
The company claims that it has employed management resource planning (MRP) tools and customer relationship management (CRM) tools to assure its customers receive the “highest level of customer service and that inventory levels throughout the supply chain are maintained as efficiently as possible.”
Staff employed at the new facility will manage domestic and international order processing and logistics support for Linde’s electronics and specialty gases business. Those function were previously handled at multiple facilities in New Jersey and Massachusetts. The facility will also serve as the headquarters for Linde’s U.S. electronics and specialty gases business.
“Having our customer service, sales management, operations, distribution, import-export and engineering management co-located will insure that our valued customers and business partners receive the service and responsiveness they deserve,” said Cliff Caldwell, vice president for Linde’s Electronics and Specialty Gases business.
The Stewartsville facility has been the new home of Linde’s National Operations Center since October 2009. From this location, Linde logistics personnel schedule 35,000 product deliveries per month to approximately 10,000 bulk customers throughout North America.
