Sigenergy has officially launched its groundbreaking intelligent management platform, Sigen Cloud. Harnessing the power of advanced cloud computing and AI technologies, it offers a secure, scalable and real-time solution aimed at boosting operational efficiency, reducing O&M costs, improving decision-making and enhancing service quality—empowering distributors and installers to stay competitive globally.
At the launch event, founder and CEO Tony Xu discussed the challenges currently faced by the solar industry, with rapid growth bringing with it challenges such as high inventory levels and declining service satisfaction. At the same time, emerging technologies like cloud computing and artificial intelligence (AI) have presented new opportunities and solutions to address these issues.
Sigenergy is positioned at the forefront of technological innovation. By adopting a cloud-native approach and introducing a unified edge-cloud architecture, the company has developed an intelligent platform that integrates both operations and O&M management. Xu believes that the launch of Sigen Cloud not only resolves the core challenges faced by traditional platforms, but also offers the industry a powerful, future-oriented solution, serving not only as a management tool but also as a key decision-making hub and ‘brain’ for partners, while acting as an intelligent assistant for full lifecycle management and O&M.
To support distribution partners in managing operations efficiently, Sigenergy integrates data on orders, inventory and installations into a unified management system, ensuring complete visibility and control across the entire process. From placing equipment orders and tracking installation progress to monitoring power station growth and user expansion, this comprehensive data aggregation enables precise operational management.
The Sigen Cloud platform features a data visualization tool that converts complex information into intuitive charts, aiding partners in formulating effective sales and marketing strategies while accelerating logistics turnover for improved operational health.
Sigen Cloud provides efficient management solutions from plant, device and business perspectives, supporting both the company’s own products, including SigenStor and Sigen Energy Gateway, and third-party devices, including diesel generators and AC-coupled inverters.
In terms of customer service, the Sigenergy Cloud Platform integrates AI-powered smart assistant utilizing advanced language models like GPT-4o to deliver instant answers and support. This significantly enhances response times and service efficiency. The platform’s cutting-edge AI technology enables proactive fault detection and automated analysis, with full-process tracking and real-time data analytics. By swiftly identifying issues and expediting resolution, it ensures seamless service continuity and high customer satisfaction.
“Sigenergy responds quickly to customer needs through agile iteration, ensuring our products and services consistently meet and exceed expectations. Providing industry-leading service is our best guarantee for earning customer trust,” commented Xu, adding: “The Cloud Platform not only offers efficient and intelligent solutions but also builds an open ecosystem. By providing flexible and swift integration options for customers and partners, it creates more choices and added value, driving industry collaboration and innovation.”
Sigen Cloud features an open API that enables seamless connections with global VPP providers, supporting up to 2,000 devices with simultaneous responses in just 1 second and electricity response times as quick as 1.5 seconds. The platform also supports real-time dynamic pricing from 19 countries and 81 energy companies, helping customers capitalize on price fluctuations for higher returns. Additionally, through its Northbound API, the platform integrates with higher-level business applications, data analytics tools and other management systems, enhancing overall business performance and responsiveness.
