Warranty claims management from an IE perspective


By Bill Shisler, TUV Rheinland PTL; Matthias Heinze, TUV Rheinland PTL

Warranties | PV module manufacturers, O&M companies, owners, insurance companies and financial stakeholders employ independent engineers (IEs) to conduct plant surveys at critical milestones, such as impending plant warranty expiration (e.g. EPC warranty), or on a periodic basis. The result of the plant survey is a status report that identifies improvement potential and, in the case of specific failures or failure indicators, their corresponding root causes. Mitigating actions are mediated by the IE with all the involved stakeholders. Bill Shisler and Matthias Heinze of TUV Rheinland describe a procedure and a sample case for identifying and investigating the performance and possible safety shortcomings of PV modules, triggered by an impending asset sale.

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For those in the utility solar business, 2015 has so far offered no shortage of landmarks. Since the start of the year, the record for the world’s largest PV power plant has been both equalled and beaten, with the completion in the US of the Desert Sunlight and Solar Star projects respectively. The industry has also notched up two important pricing milestones. In January 2015, news broke that a project in Dubai had attracted what was thought to be the lowest ever bid price for a solar project, of US$0.0585/kWh. That record proved short lived, however, when, in July, US firm First Solar revealed it had agreed to a price of US$0.0387/kWh for power from its 100MW Playa Solar 2 project in Nevada.

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