ABB Group member, Power-One said that after sales technical support for its installed base of PV inverters in Greece would be outsourced to Athens-based, Survey Digital.
The outsourcing deal will mean that Survey Digital will take over and operate Power-One’s technical support hotline, including spare parts logistics as well as inverter replacements throughout Greece.
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Power-One’s existing sales partner network as well as Survey Digital’s network will remain in place.
Erald Verbruggen, director of service in EMEA for Power-One said: “Our goal is to keep our Power-One customers in Greece satisfied and secure knowing their photovoltaic plants will run as they were designed for the lifetime of the system. Survey Digital has a proven track record and expertise supporting string and central inverter systems. Now that our installed base in Greece has reached a significant milestone, this partnership was necessary to enable us to continue to honour system warranties and provide the best after sales support for our customers”.
Survey Digital noted that it had garnered four years of field experience in supporting PV inverter systems and advanced power electronics troubleshooting.
Power-One did not say what the operational cost savings the outsourced deal would generate.
In 2012, the company was successful in supplying central PV inverters to utility-scale projects in Greece using its liquid-cooled, ‘ULTRA’ series systems.
