A recent awards ceremony organised by the Aberdeen Group, a market research company that focuses on the global technology industry, saw Komax USA receive a prestigious award for its process technology. The Service Management Achievement Awards bestowed the title of winner of the 2009 Process Excellence Award on the automation company for its “process ingenuity, agility, flexibility and scalability to address evolving business requirements.”
Komax’s technology uses Single Source Systems’ software solution to enable its service operations to run smoothly. The company relies on SM-Plus, the software solution, to maintain critical assets, track and monitor KPIs, for scheduling and dispatching of field service technicians, tracking critical customer/machine-related incidents and warranty information.
“Receiving this award from Aberdeen is really an honor and an important reaffirmation that Komax USA’s strategy for continual process improvement is in alignment with top analysts’ view of Best-in-Class practices,” said Chris von Ehrenkrook, IT Manager for the Komax USA organization.